Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. During high-volume periods, processing times may be slightly delayed.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Delivery times may vary depending on your location, customs processing, weather conditions, or carrier delays.
International Shipping
We ship to most countries worldwide. International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Please check your local customs regulations before placing an order.
Tracking Your Order
After your order has been shipped, tracking details will be sent to your email address. Please allow 24–72 hours for tracking information to update.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping information provided by the customer.
If your package is lost or significantly delayed, please contact our support team and we will do our best to assist you.
Incorrect Address
Please ensure that your shipping address is complete and accurate before submitting your order. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping address, contact us as soon as possible before your order is dispatched.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will review the issue and provide a suitable solution.